Refund policy

We take pride in offering unique, hand-woven products that require delicate care and craftsmanship. Since many of our products are one-of-a-kind and made with pure fabrics, we follow a strict but fair policy for cancellations, returns, and exchanges. Your satisfaction is important to us, and we’re here to help in case of genuine concerns.

Cancellations

  • You may request cancellation before the order has been shipped, provided that no custom additions like tassels or fall pico have been made at your request.
  • If you cancel your order in time, you can choose:
    • A refund to your original payment method (note: applicable payment gateway/bank charges will be deducted).
  • Only unstitched garments such as sarees, stoles, and dupattas are eligible for cancellation.
  • Custom-stitched garments, fabrics by the meter, and made-to-order apparel cannot be cancelled.

Returns

  • We accept returns only under the following conditions:
    • If the item delivered has a manufacturing defect or you have received an incorrect product.
  • Minor variations in color may occur due to screen resolution, lighting, or photography. These do not qualify as defects or grounds for return.
  • Products customized with services like fall, pico, or tassels are not eligible for return.
  • Stitched garments and fabrics cannot be returned once delivered.
  • To initiate a return:
    • Email us at help.rangreet@gmail.com within 48 hours of receiving the parcel.
    • Include order details and photos (in case of damage/incorrect product).
  • If the package appears tampered with, unsealed, or damaged on arrival, do not accept delivery. Take a photo and contact us immediately by email and phone.
  • Upon review, we will respond within 5 working days with return authorization instructions.
  • Once authorized, send the product back in its original condition, with the bill and tags intact, within 5 days of receiving the authorization.
  • Returns must be sent to: 50, Jaipur, Rajasthan – 302020
  • We aim to process all valid returns within 7 working days after receiving the item.
  • Refunds will be made to the original payment method (return shipping and handling charges may apply).

Exchanges

  • You may request an exchange only if no customization (fall/tassels) was applied.
  • Stitched garments and cut fabrics cannot be exchanged.
  • Any item that has been tried on, used, unfolded, or altered is not eligible for exchange.
  • Customers are responsible for:
    • Both-way shipping charges in case of an exchange
    • Any applicable customs duties (especially for international orders)
  • If exchange requests are found to be repeatedly misused, we reserve the right to decline future requests.

Important Notes

  • We currently do not offer reverse pickup services. Kindly use a trackable courier service for returns.
  • All refunds will be processed within 7–10 working days after we receive and inspect the returned item. Bank/gateway processing time may vary.
  • These terms are in accordance with the Consumer Protection Act (India) and our commitment to honest business practices.

If you have any questions or need help, feel free to write to us at help.rangreet@gmail.com or call us at +91 9116677882.

We truly appreciate your support and understanding.